ROLE PROFILE
ROLE TITLE: RECEPTIONIST
Reports to: FINANCE DIRECTOR

1. Objectives
• To manage the Reception of our busy Head Office

2. Parameters
• Comply with all areas of legislation
• Comply with all Company Procedures
• Uphold the Company Mission Statement and Values at all times
• Attend training as required

3. Key Outputs
• Answer telephone calls
• Direct calls via a switchboard to the appropriate person/department
• Handle and distribute incoming post
• Meet and Greet visitors and clients
• Quickly resolve any problems ensuring quality customer services
• Carry out any administrative duties as required by the Board of Directors

4. Competencies
• Deliver Excellent Customer Service
• Relationship Management
• I.T, Packages

5. Skills
• Communication (oral and written)
• Time Management
• Problem Solving and tenacity
• Administration
• I.T. Packages

6. Knowledge
• Mission Statement and Values
• Company Procedures

7. Relationships
Internal: • Directors • Branches
• Other Departments
External: • Potential and existing customers • Local and National Companies

Contact details

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